Terms of service

Last updated: September 14, 2026

This website is operated under the Vellorae store name and is powered by Shopify. Throughout the site, “we,” “us,” and “our” refer to Vellorae. By visiting the site or purchasing from us, you agree to these Terms of Service and the policies linked on the site.

Online Store Terms

You may use the store only for lawful purposes and in accordance with applicable law. You must provide accurate, current, and complete order and account information. You are responsible for maintaining the confidentiality of your account credentials.

Product Information

We make reasonable efforts to display product descriptions, colors, measurements, and images accurately. Screen settings, lighting, manufacturing tolerances, and handmade or printed characteristics can cause minor variation. Any product-specific care, safety, or sizing information forms part of the product description.

Prices, Orders, and Payment

Prices and promotions may change without notice before an order is placed. Taxes, shipping, duties, and other charges are shown where applicable at checkout. We may refuse or cancel an order for suspected fraud, pricing or inventory errors, payment failure, resale abuse, or legal restrictions. If we cancel a paid order, we will refund the amount collected for that order.

Shipping and Returns

Fulfillment, delivery estimates, customs information, returns, and refunds are governed by our Shipping Policy and Refund Policy. Those policies are incorporated into these Terms.

Optional Tools and Third-Party Services

The store may provide access to payment providers, tracking tools, social platforms, analytics, advertising, or other third-party services. Their services may be governed by separate terms and privacy notices. We are not responsible for third-party websites that we do not control.

Reviews and User Content

If you submit a review, image, comment, or other content, you confirm that you have the right to share it and that it is accurate, lawful, and does not infringe another person's rights. We may moderate or remove unlawful, abusive, misleading, or irrelevant content. Clearly labeled sample or demonstration content is not presented as verified customer history.

Prohibited Uses

You may not misuse the site, interfere with its security, distribute malicious code, scrape the site in violation of law, impersonate another person, submit fraudulent orders, or use the Services to violate another person's rights.

Disclaimer and Limitation

To the maximum extent permitted by law, the Services and products are provided subject to the descriptions and warranties expressly stated on the site. Nothing in these Terms excludes consumer rights or liability that cannot legally be excluded. To the maximum extent permitted by law, Vellorae is not liable for indirect, incidental, or consequential losses that were not reasonably foreseeable.

Changes

We may update these Terms to reflect operational, legal, or service changes. The current version is posted on this page with its update date. Changes apply prospectively unless applicable law requires otherwise.

Contact

Questions about these Terms can be submitted through our Contact page.