Refund policy

Last updated: September 14, 2026

30-Day Return Window

You may request a return within 30 calendar days after your order is marked delivered. To be eligible, the item must be unused, unwashed, in the condition received, and returned with its original packaging where reasonably possible.

Start a Return

Submit a request through our Contact page and include your order number and the reason for the return. If your request is approved, we will send return instructions and the correct return destination. Please do not send an item to the address shown on the shipping label or package unless we specifically authorize that address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery and include clear photos of the item and packaging. After verification, we will offer an appropriate replacement, refund, or other remedy at no additional cost to you.

Return Shipping

For a change-of-mind return, the customer is responsible for return shipping and any non-refundable carrier fees. If we confirm that an item is damaged, defective, or incorrect, Vellorae will cover reasonable return shipping or provide another resolution.

Non-Returnable Items

We cannot accept returns for gift cards, items marked final sale, or products that have been used, washed, altered, or damaged after delivery. These exclusions do not limit any rights that cannot legally be excluded.

Cancellations and Address Changes

Contact us as soon as possible if you need to cancel or change an order. We will try to help before fulfillment begins, but changes or cancellations are not guaranteed after an order has entered processing or shipped.

Refunds

Once an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. Original shipping charges are not refundable unless required by law or the return results from our error.

Questions about a return or refund can be sent through our Contact page.