Privacy policy
Last updated: September 14, 2026
Vellorae operates this online store and uses Shopify to provide the storefront, checkout, payment, order, and customer-account services. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit the store, place an order, or contact us.
Information We Collect
Depending on how you use the store, we may collect:
- contact and delivery information, such as name, email address, phone number, billing address, and shipping address;
- order and transaction information, including products viewed or purchased, payment status, returns, and communications;
- account information and preferences;
- device, browser, IP address, cookie, and usage information; and
- information you choose to provide through forms, reviews, or customer support.
Payment card details are processed by Shopify and applicable payment providers. We do not receive your full card number.
How We Use Information
We use personal information to process payments and orders, arrange fulfillment and returns, provide customer support, prevent fraud, maintain and improve the store, comply with legal obligations, and send marketing communications when permitted. You can unsubscribe from marketing emails using the link in the message.
How Information Is Shared
We may share information with Shopify and service providers that help us operate the store, including payment, hosting, analytics, advertising, customer support, fraud prevention, fulfillment, shipping, and tracking providers. We may also disclose information when required by law, to protect legal rights, or as part of a business transaction. We do not authorize service providers to use order information for unrelated purposes.
Shopify
Shopify processes information about your use of this store. Learn more in the Shopify Consumer Privacy Policy. Depending on your location and store settings, you may also use our data sharing opt-out page.
Cookies and Advertising
We and our providers may use cookies and similar technologies to keep the store working, remember choices, measure performance, prevent fraud, and support advertising. Where required, you can manage non-essential cookies through the store's privacy choices or cookie banner.
International Processing
Shopify and other providers may process information in countries other than the country where you live. Where required, appropriate safeguards are used for international transfers.
Retention and Security
We retain information only as long as reasonably needed for the purposes described above, including order support, fraud prevention, accounting, dispute resolution, and legal obligations. No security method is perfect, but we and our providers use reasonable administrative, technical, and organizational safeguards.
Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. You may also have the right to opt out of targeted advertising or certain sharing. Submit a request through our Contact page. We may need to verify your identity before completing a request.
Children
The store is not intended for children to make purchases independently, and we do not knowingly collect personal information from children in violation of applicable law.
Changes and Contact
We may update this policy to reflect changes in our practices, providers, or legal obligations. The current version will be posted here. Privacy questions or requests can be submitted through our Contact page.