Shipping policy
Last updated: September 14, 2026
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. During launches, seasonal peaks, or unusually high demand, processing may take longer. We will contact you if a material delay affects your order.
Tracked Standard Delivery
Available delivery methods, prices, and any free-shipping threshold are shown at checkout before payment. Typical transit estimates after dispatch are:
- United States: 7–15 business days
- Malaysia: 5–12 business days
These are estimates, not guaranteed delivery dates. Carrier disruptions, customs review, severe weather, remote destinations, and peak-season volume can cause delays.
Fulfillment Partners
We may use third-party fulfillment and logistics partners. An order may ship from a location different from Vellorae's business location, and items in the same order may arrive in separate parcels.
Tracking
When tracking is available, it is sent to the email address used at checkout. Tracking can take 2–5 business days after dispatch to show its first carrier scan.
Address Accuracy
Customers are responsible for providing a complete delivery address. Contact us promptly through our Contact page if you notice an error. We cannot guarantee an address change after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless checkout states otherwise, these charges are not included in the product or shipping price and are the customer's responsibility.
Delayed, Lost, or Marked-Delivered Parcels
If tracking has not updated for 10 business days, or if a parcel is marked delivered but cannot be found, first check the delivery location, household members, neighbors, and the local carrier. Then contact us with your order number so we can investigate and determine the appropriate next step.
Shipping questions can be sent through our Contact page.